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Yash, I'm not sure what was done, but I got an email this morning saying that the transaction log was reduced to 10 megs. So, I went to my website and found that I had LOST 6 DYAS OF DATA from the database! (including about 350 forum posts). I have no idea what they did, but I am very upset...

Hopefully I can finally get some help with this issue... My site is using an MSSQL database and I found two days ago that it had went down overnight because the transaction log had filled up (I had it set for a 30 meg limit). I went into HSPHERE and raised the limit and everything worked...

Great, that sounds encouraging - thanks!

By the way, thanks personally to Yash as well, who got me moved over to the new servers and promptly helped with a few items along the way...

Well, it has now been one month since my website was deactivated, along with several others for high resource utilization. As of yesterday, the site is finally back online. What took so long? Well, the fix in my case was to switch from an MS Access to MSSQL database structure. With the site...

Sounds great...FYI, right after I posted this thread, I received the "Negative balance warning" email from the system saying: "Please be aware that your hosting account XXXXXX has had an outstanding balance since Dec 11, 2003. If payment is not remitted in a timely manner your account will...

I thought I would ask this question here instead of sending a ticket in case others have the same question... I was recently moved to the new server cluster, which means I have an entirely new HSPHERE panel (as well as still having the old one). In my OLD HSPHERE panel, it says my billing...

Thanks for the help Eco - I have indeed started scanning ASPInvision for migration-specific items (Access to SQL) and have found a few things. From what I have read, the Upsize Wizard within access seems to be the best way to go. I have tried this, unsuccessfully, once just as a test (after...

Win5 has crashed again since my site was disabled (mid-day Saturday), or was this before?

Ok, I'm going to have to think about this for awhile and make a decision. It's difficult to change over to SQL so quickly because the learning curve for me is high, having never dealt with it before. So, it will take some time. In the meantime, If I do bring the access site back up, I...

What is the timing of the cluster? So, you're saying that if I put my site back up with the Access database, disable most of it until I can convert to SQL so as not to cause the problem again, it will be re-activated? If I then convert to SQL, I will be given notice (before being pulled) if...

Based on what the email from customer service told us to do, I cleaned out (deleted) all of my files from the server yesterday, with the exception of a single placeholder default file which just tells our visitors that we are down and working on a resolution (support did reactivate that file for...

So, it still sounds like a customer with a busy site, on Access or SQL is going to get booted. Agreed. If it was determined that my site was causing the issue, and in particular, the use of Access was causing the issue, I should have been moved to a different server for some limited time...

I'm quite skeptical of these figures...especially considering below; I'll be happy to comment - we get about 1000 unique visitors per day, which can rise to about 1400 on the most busy days. In the world of web hosting this is really considered a mid-sized site at best and not a world...

Well, maybe Titanium customers should also be put on more powerful servers. Having my website pulled with NO NOTICE is causing me quite a bit of trouble. I may also add that my substitute default.asp page has STILL not been put in place as you said you would do in order to let our visitors...

Agreed. I've never heard of that either.

I'm still confused - as a TITANIUM customer, it is expected that my site would have higher utilization...that's what I pay for and why you have such a plan. With that in mind, why am I not on a more powerful server, or a server which has less sites total? You're still basically saying that my...

I believe the key here, in my case, is Resource Utilization. The software (again, in my case) is fine and has been running without issue for the past month with Jodo host, and for 8 months previous to that on another host, all fine. I won't say any more until I give Yash and Support a chance...

TekniDude, so you have received the same letter and been asked to clear your files? Is your service being cancelled?

This is RIDICULOUS. So, if your site is getting high traffic, which WE ARE PAYING FOR, we are in danger of being shut down?!!! Here is the letter I got today: "Dear Customer We have identified your website responsible for repeatedly crashing IIS and high resource usage. We were...