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Hi all! I have sites on WIN7 and WIN9. These sites rely heavily on MySQL databases. I noticed that the sites get slower. Why is this happening? I use either localhost or the IP address for mysql2 in my portal configs to avoid DNS lookups which delay database queries. Is there anything more i...

Hi all! I'm a very happy user of Mamboserver portal software written in PHP. Mambo allows you to add modules and components just as eg. PHPNuke does. With one of the modules i have the problem that the only thing i get from the module is the message "No input file specified.". I looked...

Hi Yash! I know that normally support is good. It's just that for a couple of reasons (DNS propagation, business users, expectations from my end, etc) this is an emergency ticket. Read the incidents HOY-89322-950 and FJS-98323-968 and you'll know what i'm talking about. Thanks and i'll...

To whoever reads this. I need urgent support. Nobody is available at Live Support and my Tickets are not being picked up. Is that because it's sunday? Please help!! Ton.

Hi Stephen! I read your explanation and i appreciate that you sent this to me. I am just trying to understand if my customer is the only one having this problems or if it's a server of system wide problem. Regards, Ton.

Hi all! I just wanted to see if anybody else has the problems i have. Jodohost, i know that you are working on my issue, but please don't delete this post. :( Regularly i have problems where a customer cannot update his files he has on WIN5 using FTP. Customer can log on, can upload and...

Sent the form today. Haven't got a reply yet, though. How long does this usually take? Ton.

I'm about to send 2500 mails from a mailinglist with REGISTERED users. Can i do this? Will this work? Ton.

Ok, the idea is clear. 50 mails per day per mailbox. What about mailinglists? Ton.

I think JH knows now that we have had a problem with mail and that we and our customers have suffered. Now it's up to them to find a solution to not let this happen again and somehow to make us and our customers happy again. Complaining about the past doesn't help anybody nor does it change...

Thanks Maheep. Working as a breeze now. :)) Ton.

True. But what i want is that they respond to my questions that i send in my tickets. That seems to be a bit of a problem. But i don't want to blow this thing up. I assume that they are working on my problems. Ton.

Hola Yash! Ticket 40711 is the recurring one. Please tell me if this is a system error or a user error. Ticket is not interpreted well by your support people. Ticket 43165 is to keep you informed about problems i have with the 2CO gateway where 2CO tells me that it's your fault. I intend to...

Re: Great Customer Service? Hi Yash! The problem i have with support is that tickets are not read properly. Maybe i'm not writing them right, i don't know, but if i specifically mention the FTP accounts that don't work, why only ONE account gets fixed? If i ask politely if this could be a...

I see it. Thanks!

So that's why they are not online while the Live-Chat applet says they are. I'm trying to contact them for over an hour now. I sent a ticket, but it's urgent. My customer is about to leave because of a recurring problem on Win5. Ton.

Hi all! I have an PayPal account and i want to implement this in my service accounts website. Any idea how this is done? I looked through PayPal's manuals, but i cannot make anything of it. Thanks, Ton.

Hi all! I'm a reseller based in Spain. Therefore most of my customers are spanish speaking customers. Well, better said: Most of my customers are spanish ONLY speaking customers. I think i can sell more if i would have SiteStudio in spanish. Anyone else feels the need to have this? If we...

I used to have LiveStats on my hosting environment. I loved it. Ton.

Hi! I get complaints from a customer about "lots of viruses coming in by mail". This customer has Anti-Virus and Anti-Spam enabled on his e-mail accounts. My questions: - what is used as Anti-Virus? - how often is it updated? - why are viruses coming through? Cheers, Ton.