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link is in pm I sent

pm sent

mail4 is on sorbs rbl list

Thanks Stephen I'll sleep alot better now..:))

Hope this isn't a silly question It's just the glue records that way need to update and not the customers nameserver records? I figure the new nameserver record Ip's should just propogate down to any customers nameserver records that are using our reseller nameservers for their domains, is that...

could the mail be being dropped due to spf rules on the destination server? I've had so many customers with similar email issues since the moves and generally it's come down to port number/smtp auth if sent via a web form or/and failing spf.The default hsphere spf txt record seems to fail on...

support has corrected the spf

The non delivery report with reasons for the bounce was included in the ticket. This customer has a default spf record generated by hsphere so no custom record has been created to my knowledge. ticket FIU-26608-463

All of this week customers have been getting mail rejected for spf failures, all of these customers are on mail4.g*******e. com

webmail and normal mail via mail4.g*****e is timing out from my office or is quite slow at other times, just wondering if there are any issues with the server at the moment status is showing smtp as paused for that server

we also had another customer about a month back with a trial internet security product that had expired, once it expired it blocked the mail ports on their pc, can't remeber which software package it was at the moment

just pop3 and smtp ports were blocked by a v a s t on their pc we just had the customer disable the mail shield and was all good again

And another related to an antivirus update that decided to block windows mail

I've had 3 customers over the last 2 days reporting that they were suddenly unable to receive/send emails, I thought maybe it was a symptom of the recent issues with outages. It seems that a mac update had changed their mac email account settings to use ssl for sending and receiving mail...