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so what can be done? I spent hours configuring and i'm a programmer with no time to reconfigure - that's why I chose you. I was happy with your shared hosting support and they said that I needed a vps for pci compliance set up.

As I told your support I did not do any updates. I have not even logged in recently -- in that case you better check who else has been hacking in.

I just wanted to comment for the benefit of those looking to sign up. I have been a customer of jodohost for a few years. I am very happy with their shared reseller account. Recently I signed up with their vps hosting for a client. I spent hours configuring and the vps support was terrible...