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I am also having trouble logging into the help desk. I also sent an email last night to open a ticket for another matter, but it bounced, so you might want to look into that also. UPDATE: Just retried sending email and it did go through this time. Got auto response.

Thanks, Stephen. I'll take it offline to a support ticket. Chief Grape

There seems to be an ongoing problem with Mail servers 1, 3, 4, 5, and 6, notably with smtp. Do you have an estimated time for restoring the service? Thanks, Chief Grape

I'm not sure this is the right place to ask this, but has anyone ever used Liferay? And in particular, on Jodohost? A client has now asked about it and I just heard of it today. It appears to be a CMS/portal program. Their site is http://www.liferay.com/ Thanks for any insights...

Thanks for the fast reply. Sounds like it will work here fine, so will get the clients onboard with it. Chief Grape

Hi. I have several clients that are asking for a Joomla application on our servers. I tried searching for past threads on this subject, but did not find any conclusive statements. I did find some references to problems with Joomla and php, as it was installed here. Does anyone know if we...

Yes, they do use it, but with some of their own enhancements. On the issue of receiving the same (or very similar) spam over and over, I have noticed that in the email headers that it says that the "autolearn" feature of Spamassassin is turned OFF (autolearn=disabled). Is there a reason for...

I've got and have had the same problem for a while. No answer from the help desk, no email confirms. Major problems with clients trying to access the mail servers with Outlook, Outlook Express, etc. Systems keep asking for confirmation of server info, but it is correct. MAIL1 shows problems on...

As of now, I am not getting any confirmation emails and my tickets are not showing in the ticket history. I opened a new one a little more than an hour ago. Also, is there a MAIL1 server or not? I do not see one in my DNS listings, but it does show in the JodoPulse site. And the JodoPulse...

One of my clients has noticed some seemingly odd occurrences with their mail (mail3 server) and I am wondering if anyone else has seen these behaviors? 1) One of their mailboxes had almost 2,000 spam messages in it after a few days, most all of it to his info@ mailbox. Some were marked as...

Stephen, Thanks for the fast reply. I suspected as much. And, yes there are plenty of old Exhange 5.5 servers out there, but then that is why we are moving them off theirs and onto JH. 8)

I have spent a while looking through the forums, but didn't see anything about this. I need to import a group of email accounts from other hosts and also from an Exchange (5.5) server. Does anyone know if there is a way to do this and does anyone have any experience with something like this...

Stephen, Thanks for this. I will have a few more questions as I go, I'm sure. ;)

I have a new reseller account at JodoHost and need some insights about the best way to structure the file systems for client sites. At my last hosting provider, they used a folder called httpdocs under the main or root folder for the site. This folder held the index.html file and most of the...

OK, thanks! It all looks good so far, so I have signed up for the Reseller program. Looking forward to some smooth sailing...

Stephen, Thanks for the fast reply. Two points. 1) What was the answer to my Q4 about CF and databases? 2) In migrating my clients, your proposed solution is a lot of work. I understand doing this for the sites themselves, but I thought that I saw something about another way to do this...

Hi. I have been reading your FAQ and most of the threads in this forum, and I must say that I am quite impressed with all of it! I know that no one can be perfect 100% of the time, but my past hosts were absolutely terrible, which is why I am moving now. So, a few remaining questions for...