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Hi, Is there a help file on how to set up the spam system now that it has changed (is the new system called DSPAM?). I'm getting lots of people letting me that they cannot email our domain. When I add the emails to the white list, they still get refused. Any ideas? Is there anything I can...

Hi, I've found that one of my clients is getting huge email traffic and it does not look like this is coming from real users. Could someone be using our mail server as a relay for spam? Is there any way to check this? Can I switch on authentication on the SMTP server? Thanks for your...

Is anyone else finding the cpanel really slow today - I can't get into people's accounts and I'm not sure why. Is this a server issue? I've tried it through two different connections so I don't think it is a slow connection at my end. MS

I created two support tickets in the reseller support system this morning. Both were there for about 45 mins and then disappered from the system. I have major issues with my email systems and account backup at the moment - email is not coming through and account backups are not working (or is...

I use MySQL databases for some web sites I host. A few of the software packages need a higher version of SQL than that which is available on jodohost. As far as I understand it Jodohost supports mySQL 4.0.27. I need mySQL 4.1.2 or higher. I have had some discussion with the support people...

I am using SQL databases to host our web sites. Whilst I can backup from the H Sphere, I cannot restore databases and have to put a support ticket in for that. I've noticed some people talking about enterprise manager to backup, restore and sync databases. Is this the MySQL management tool...

web7 seems to not be responding - it is affecting the file manager and FTP access. Any ideas? Thanks.

Hi, One of the php solutions I am using requires me to make an edit to the php.ini. Could someone tell me how to find this file since I cannot seem to find it on my filespace. Do I need to ask for my own custom php.ini file as opposed to using the server default? Thanks. Matthew

I'm trying to restore an SQL database that I have backup up using the "account backup" tool within H Sphere. I can't get the system to allow me to restore the database - it failed everytime even if I try it with an fresh database. Am I missing something with the system or am I not able to...

Hi, Just installed Mambo from the Easy Apps in the control pannel. I am playing around with cofiguring the CMS. However, I can't seem to write to any directories on the server. Do I need to make a change within the H sphere control pannel to get this to work? My FTP logins and passwords are...

Hi, I'm trying to set up Mambo CMS on my account. I get the following error message when I try to set it up: Psoft.HSphere.Transport.Protocols.ProtocolException: Service "easyappservice" not found Any ideas? Thanks. Matthew

I was wondering if you could help with the following issue: I am trying to set up a mailing list on the email system, but I cannot get the system to accept subscription requests by emailing the [email protected]. I can add people manually, but the system will not accept...