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i log-on into the CP and created a new ticket. but when i click on SUBMIT, i got err message: Unknown template : 'submit/tt/new_tt_save.sbm' how can i contact SUPPORT? are we able to create our own FTP account yet? tia.

Andy, i think it's your site that caused the problem for all of us!!! :D it's that baby seat and especially the diaper genie. man, man!! those things not only caused the server intermitten problems but also cause my insomia!!!!! :tongue: just kidding....

SMTP seems to be sporadic. i posted a message below, someone responded and it supposed to send me a notification email but i didn't get it. though, i did check INSTAND EMAIL NOTIFICATION. http://support.jodohost.com/showthread.php?t=1164 same as the ticket i created. i got the...

if we have a Windows hosting plan, when will we be able to create our own FTP account without going through tech support? is this something on the next CP version? ?( although, tech support very responsive but it's not as convenient as doing it ourselves.

what is his website?? :D

ASP page is not loading. no error code is thrown. all the problems that i read in this thread seems to be the exact samething as i'm going thru. i created a ticket over 24 hrs ago. no confirmation email. no response from a live tech yet. ASP page is sporadic today. currently, it has...

it was about midnight Pacific Time Zone. it is now about 2 a.m. JODOHOST email still doesn't work. i created a ticket from CPANEL and i haven't received the receipt either. usually, i would get the receipt within a minute. i sent myself an email using my ISP email account. it seems to...

hey, SubSpace, thanks for the 1 liner. it works great.

after checking out Persits doc about how to use this thing, i'm a bit stuck. hopefully, someone here with more experience can point me to the right direction. i want to use ASPuploader. nothing fancy. just trying to upload a small 10 Kb file. here's my problem. i downloaded the...

Eko, would you mind sharing that script? thanx. :P

i'm trying to convert my TRIAL to the BASIC plan. i went to CPANEL > BILLING > ONLINE PRICE found a column that said RECURRENT. just wanna know what is it mean? also, am i being charged for everything in the RECURRENT column? if yes, is it monthly fee? so, for the $6.95 plan, am i...

ok, i like the features, the price, the support. :) now, it's time to make the switch into the BASIC service. question is.... when i registered for the TRIAL, i chose the STOPGAP DOMAIN. now, that i want to do some serious stuff with it, what else do i need to do in the CONTROL PANEL as...

this is the BASIC plan not RESELLER PLAN. imagine i registered my domain name with GODADDY.COM. just the domain name not the hosting plan. i will need to go to GODADDY CONTROL PANEL and set the PRIMARY & SECONDARY DNS numbers to point to JODOHOST. and so, my question is.... what is THAT...

ok, after 2 days trying out the TRIAL version, we are ready to move our stuff to your server. here's the question... what's your Primary and Secondary DNS numbers? i registered my domain name with another company. happy with them. don't want to switch. but, i found your hosting plan...

question on RESELLER PLAN. does it have to be paid annually or can it be done monthly or quarterly?

not reseller plan. just the basic. for instance, let say if i want my kid to send me some electronic file but it's too large to be handled by email. so, i wanted to create a temp FTP account but restricted him to the subfolder. when he launches his WS_FTP client program, what is the...

what is the FTP hostname looks like for the 2nd user? is it ftp.mydomain.com? ?(