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i log-on into the CP and created a new ticket. but when i click on SUBMIT, i got err message: Unknown template : 'submit/tt/new_tt_save.sbm' how can i contact SUPPORT? are we able to create our own FTP account yet? tia.

if we have a Windows hosting plan, when will we be able to create our own FTP account without going through tech support? is this something on the next CP version? ?( although, tech support very responsive but it's not as convenient as doing it ourselves.

after checking out Persits doc about how to use this thing, i'm a bit stuck. hopefully, someone here with more experience can point me to the right direction. i want to use ASPuploader. nothing fancy. just trying to upload a small 10 Kb file. here's my problem. i downloaded the...

i'm trying to convert my TRIAL to the BASIC plan. i went to CPANEL > BILLING > ONLINE PRICE found a column that said RECURRENT. just wanna know what is it mean? also, am i being charged for everything in the RECURRENT column? if yes, is it monthly fee? so, for the $6.95 plan, am i...

ok, i like the features, the price, the support. :) now, it's time to make the switch into the BASIC service. question is.... when i registered for the TRIAL, i chose the STOPGAP DOMAIN. now, that i want to do some serious stuff with it, what else do i need to do in the CONTROL PANEL as...

ok, after 2 days trying out the TRIAL version, we are ready to move our stuff to your server. here's the question... what's your Primary and Secondary DNS numbers? i registered my domain name with another company. happy with them. don't want to switch. but, i found your hosting plan...

question on RESELLER PLAN. does it have to be paid annually or can it be done monthly or quarterly?

what is the FTP hostname looks like for the 2nd user? is it ftp.mydomain.com? ?(