Can't add email address

Discussion in 'Email Support' started by jdrozd, Oct 15, 2003.

  1. jdrozd

    jdrozd Guppy

    I just signed up for a 'Value Windows' account, and tried to add an email address as in the help documents.

    I keep getting the error:
    Failed to add new resource.
    There is not enough money on your account balance. Please send a check or verify the validity of your credit card.

    Do I have to pay for more than the two original email addresses?

    Edit - I don't think I can do anything really with the Control Panel. I tried adding a database and got the same error. I paid via PayPal. Is it still awaiting payment to you?
  2. coreo

    coreo Guppy

    I posted the same question when I joined. You need to wait about 24 hours for payment to go through various checks.
  3. Yash

    Yash Bass

    Please open a ticket for this one. I need to know your username
    When new accounts are created, they are credited as well. You only have have to wait for a credit on successive payments
  4. Atul

    Atul Administrator Staff Member

    Can you please send a ticket to support with your account ID so that we can look into it.
  5. jdrozd

    jdrozd Guppy


    Sent. Let me know if you don't get it. account ID is 'jdrozd'
  6. Atul

    Atul Administrator Staff Member

    Your account has been credited. Please try now.
  7. jdrozd

    jdrozd Guppy

    ok, now I can't access the control panel page. Is it down for some reason?

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