cluster2desk.jodohost.com unavailable

Discussion in 'Chit-Chat' started by dgoranov, Aug 18, 2011.

  1. dgoranov

    dgoranov Guppy

    Hello,

    I'm unable to access cluster 2 helpdesk from my Boston office.
    Does anyone else is experiencing the same issue? Below is the
    traceroute from my machine.

    C:\Windows\system32>tracert cluster2desk.jodohost.com

    Tracing route to cluster2desk.jodohost.com [204.10.105.240]
    over a maximum of 30 hops:

    1 8 ms 10 ms 3 ms 64.119.141.145
    2 12 ms 7 ms 9 ms 64.119.134.73
    3 6 ms 8 ms 7 ms gi0-1.na31.b000502-0.bos01.atlas.cogentco.com [38.104.186.81]
    4 15 ms 12 ms 7 ms gi1-3.3584.mag02.bos01.atlas.cogentco.com [38.20.55.77]
    5 12 ms 19 ms 11 ms te0-3-0-7.ccr21.bos01.atlas.cogentco.com [154.54.43.69]
    6 14 ms 19 ms 10 ms te0-0-0-3.mpd22.jfk02.atlas.cogentco.com [154.54.5.250]
    7 25 ms 28 ms 21 ms te0-1-0-4.mpd22.dca01.atlas.cogentco.com [154.54.3.233]
    8 49 ms 49 ms 51 ms te0-3-0-7.mpd22.atl01.atlas.cogentco.com [154.54.27.98]
    9 46 ms 42 ms 55 ms te4-1.ccr02.mia01.atlas.cogentco.com [154.54.30.30]
    10 44 ms 50 ms 52 ms te4-7.ccr02.mia03.atlas.cogentco.com [154.54.25.14]
    11 55 ms 42 ms 54 ms te4-2.mag01.mia03.atlas.cogentco.com [154.54.47.66]
    12 46 ms 49 ms 49 ms Webhostingdotnet.demarc.cogentco.com [38.112.7.230]
    13 41 ms 55 ms 48 ms 64.71.225.26
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
  2. Stephen

    Stephen US Operations Staff Member

    doh, this is an oversight, manual dns entry there!

    I will get that fixed right away.

    in the meantime you can do email based ticket as directed on http://jodohost.com/help.asp
  3. Stephen

    Stephen US Operations Staff Member

    DNS is fixed now so will be good for everyone shortly.

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