Credit my account immediately!

Discussion in 'Billing Support' started by WebDeveloper, Apr 8, 2005.

  1. WebDeveloper

    WebDeveloper Perch

    Jodo Crew,

    Please credit my account for the payment that was just made. I was again suspended this morning because you have not credited my account for the payment I made, what's going on?

    Payment details:

    Date: 7 Apr 2005 14:59:03 -0000
    2Checkout.com Order Number: 1860779174
    JodoHost Order ID: 3191-acc-113716_0
    Total: $ 35.00 USD ( US Dollars )

    Thanks guys, lets hope tomorrow morning I don't again wake up to a suspended account.

    EDIT: I'm again suspended... this is awesome!!! Good work guys!

    WebDeveloper
  2. Stephen

    Stephen US Operations Staff Member

    Can you PM me your main ID?

    I will give the credit.

    Edit: you can switch to the new credit card profile and it will automatically credit for payments, 2checkout does not.
  3. WebDeveloper

    WebDeveloper Perch

    I understand this, I don't want to enter my credit card information into your billing system.
  4. WebDeveloper

    WebDeveloper Perch

    ... still suspended ...
  5. WebDeveloper

    WebDeveloper Perch

    Here is a payment I made 2 weeks ago using PayPal...


    Dear XXXXXXXXXX,

    This email confirms that you have paid JodoHost (paypal@jodohost.com) $35.00 USD using PayPal.

    Payment Details:

    Date: Wed, 23 Mar 2005 19:30:57 -0800
    Transaction ID: 7H101901TD6525008
    Total: $35.00 USD
    Item/Product Name: Account #7021113716
    Invoice ID: 891071-acc-113716_0
    Buyer: XXXXXXXXXX
  6. WebDeveloper

    WebDeveloper Perch

    Stephen... what's going on? How long does it take to log into the Jodohost Control Panel and credit my account?
  7. WebDeveloper

    WebDeveloper Perch

    I sent you my ID 30 minutes ago... it's in my profile as well... what's going on?
  8. Ravi

    Ravi Perch

    Hi,

    Your account is resumed. Billing is in the process of checking a few things, before your account is credited with this payment.
  9. Ravi

    Ravi Perch

    Payment is Credited.
  10. WebDeveloper

    WebDeveloper Perch

    Thanks Ravi, when I need something done, I know I can count on you.
  11. Stephen

    Stephen US Operations Staff Member

    Sorry WebDeveloper, that was partially my fault, I had to leave rather abruptly here locally. Thanks Ravi for taking care of that.
  12. WebDeveloper

    WebDeveloper Perch

    Good job Stephen, excellent customer service! ... on top of it all, you are a Manager???? Ouch!!
  13. Stephen

    Stephen US Operations Staff Member

    I don't do billing, I was just trying to help you out, sorry about that.
  14. WebDeveloper

    WebDeveloper Perch

    Thanks for the help Stephen, you had good intentions but you didn't follow through with what you told me you were going to do... not a good thing in the business world, where there are no such thing as excuses.
  15. Stephen

    Stephen US Operations Staff Member

    I already admitted that, I am sorry I had an ugent matter locally. I am sorry I had to leave and did not get back to you in a few minutes.

    Also, as I am sure you have learned here, sometimes the forums are not the best place for an urgent matter, we have live chat and phone support for that. This is not an excuse by any means, just for future reference for anyone else.
  16. JoCald

    JoCald <i>uber</> Gold Fish

    LOL , thats all I can do when I read this thread.

    1st - The title is a blast - "Credit my account immediately!" and you use 2Checkout

    2nd - Knowing that all funds are credited manually using 2Checkout, you pay your bill just before the suspension date ...and you accuse JodoHost of bad business practice :D

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