Ron said:
Well sorry to butt in but I just thought since so many potential jodohost customers read these topics, I wanted to say that I've been a customer for 11 months and the number of issues I've had with JodoHost are very very little. Their uptime, service and customer support have been excellent by my standards. I'm sure that is the same case for most JodoHost customers
I totally agree with you and don't think you will find better service anywhere. I will never deny that. I am sure also that 80% of the problems I have only are affecting me or a small portion of the clientele(or that is what I am told)...aside from the downtime during the server shifts which affected everyone.
I have to admit that some of my frustration is that every time an upgrade is made I have problems (some which are the same problems each time...like asp not working on my domain, downtime of my domain, jmail not working etc). This is something I have been dealing with many webhosts over the last 3 years so my patience is gone now regarding this. This is not a jodohost exclusive that is for sure and that is why I mentioned my concern about proper testing months ago because it seems that upgrades are done without complete testing (just saying in general....not focusing on Jodohost here as I have been told proper testing is done before launching new hardware or software which might be why only a select few get affected instead of the whole community...which I think is great...BUT WHY ME EVERYTIME DAMNIT
I just get frustrated when I have to test every single feature to make sure it is working. I just haven't got the time for that nor feel I should have to...that is why I make my comments. If I don't say it's frustrating then nothing will ever be done in the future to try and prevent them from happening. Yes they get fixed quickly. Yes I am dealt with professionally. Yes eventually my service returns to 100% uptime and working..but having to submit tickets, test all the features to find problems then test after the fix has been made etc is a little tiring and so far I have had to deal with some of these issues 3 times since the beginning of last summer.
As I was saying, I won't deny that I am being treated better than ANYWHERE else...but that doesn't keep my site from going down, my email from going down, certain features on my website from failing.
I am sure we would all prefer nothing to fail and I realize that is impossible but having to deal with 6 things that stopped working within a time frame of a week is a little much I think so no I won't keep my frustration to myself.
I'm happy for you that you haven't had to deal with many issues...maybe I should move my domains onto your account lol but I haven't had the same experience as you and I am not afraid to mention it....but I am also not afraid to say that Yash has done an amazing job despite my problems...which is why I haven't gone elsewhere like I have with so many other hosts but one can only deal with so many problems before they give up.
Anyway, only 2 things left to get resolved and hopefully I can go back to that 100% uptime I am used to with Jodohost.