JonnyGabble
Guppy
I have recently decided to shut down my web hosting company and move all the domain names that I host to a JodoHost reseller account. I had a couple of problems during the reseller host setup (like IP address that were not available), but finally got the account setup okay.
I have utilized the chat support feature multiple times. The only problem is it takes me 20-30 minutes, just to explain the problem to the person on the other end (they must have only a simple understanding of web servers, dns server, etc). After I have wasted 20-30 minutes of my time, they just ask me to open a ticket. Why can you not get support people that understand what is going on?
I have utilized the chat support feature multiple times. The only problem is it takes me 20-30 minutes, just to explain the problem to the person on the other end (they must have only a simple understanding of web servers, dns server, etc). After I have wasted 20-30 minutes of my time, they just ask me to open a ticket. Why can you not get support people that understand what is going on?