Customers getting lots of spam

Discussion in 'Email Support' started by kujo2123, Apr 9, 2013.

  1. BorderWeb

    BorderWeb Guppy

    It's not fixed.

    Please please PLEASE let me use the whitelist and blacklist on individual email accounts....

    mail is still coming in from senders not on the whitelist.

    How in the world are you letting mail through when *@*.* is in the blacklist?
  2. BorderWeb

    BorderWeb Guppy

    I gave this customer 30 days free hosting so they could find another hosting provider.

    I have *@*.* in the blacklist but mail - SPAM - is still coming through from senders not in the whitelist.

    On top of that all spam filtering is set to maximum.

    I have other accounts that are using white list only and they are working fine.

    The only domain that is having this issue is the domain mentioned in ticket DEQ-43808-354

    whitelisting and blacklisting no longer work on that domain.

    Can you PLEASE change it back to the way it was before i asked about excessive spam in that ticket PLEASE!
  3. BorderWeb

    BorderWeb Guppy

    I looked into it. I'm afraid teaching them to whitelist email addresses is alot easier than teaching them to use ClearOS. Much less time consuming overall... But the Whitelist-Blacklist is still not working on that domain , so they probably won't believe anything I recommend anyway.

    I just don't understand how spam is coming through with *@*.* in the blacklist, and only on the domain I opened a ticket on. None of my other whitelist email accounts are having this issue.
  4. Stephen

    Stephen US Operations Staff Member

    I wasn't talking about teaching them clearos, I was talking more about you managing it as a service a complete bundle.

    I'm not sure about the filter either, just alerted linux guys on it.
  5. BorderWeb

    BorderWeb Guppy

    Oh. I misunderstood you. sorry... It does look like a good product.
  6. Stephen

    Stephen US Operations Staff Member

    Do you have *@*.* blocking working on any other domain? We've tried on several domains and servers and that doesn't work on any of them to block, if you specify an address or domain it does work, but full wildcard does not. If you have one working fully like this, let us know on ticket or PM me (I don't know ticket ID to reference but the linux team knows your ticket and updates me on it)
  7. BorderWeb

    BorderWeb Guppy

    Thank you for your attention, Stephen.

    I sent a reply to the ticket with an example. I have many more. The ticket said *@*.* was bad syntax, but the instructions in the spam settings refer to the use of regular expressions. It's been working for years.

    The delivery failure will look like this:
    Remote host said: 553 sorry, your envelope sender is in my badmailfrom list (#5.7.1)

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