"does not exist in the DNS" - ticket number HKS-97338-356

Hi we have had a clients site working absolutely fine for months but today they are having some issues viewing their website / sending email.

I have done a DNS Lookup from here ...

It is saying ...

Attempt to get a DNS server for accountax.net failed: accountax.net does not exist in the DNS.

This is seriously concerning? We have made no modifications as far as I am aware. My support ticket number is HKS-97338-356 ... what has happened?
 
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