Domain Purchase

Discussion in 'Billing Support' started by Jay7, Dec 11, 2005.

  1. Jay7

    Jay7 Guppy

    I purchased a domain over 24hrs ago and payed through 2checkout. They have charged the $8.50 yet my Jodohost account still shows an outstanding balance.

    I emailed but am yet to receive a reply. Shall I open a ticket through my hosting account?
  2. Yash

    Yash Bass

    Hi, Billing works 10 hours a day. Billing will be available in the next 3 to 4 hours and I assure you they'll take care of your issue
  3. Jay7

    Jay7 Guppy

    Thanks Yash.
  4. kuldeep

    kuldeep Perch

    Your domains has been registered.
  5. SaigaMK

    SaigaMK Guppy

    I've got same kind of problem. I've purchased two domains about 48 hours ago and paid by PayPal. My PayPal account has been charged but still my Jodohost account shows outstanding balance.

    I've mailed about a day ago but I've got no response yet. I don't think this is the way it supposed to work or is it?
  6. Atul

    Atul Administrator Staff Member

    Two person works in Billing Dept. It is staffed 12 hrs, 7 days. Sales is capable of handling any emergency billing issues on 24 hrs basis.

    All paypal psyments get credited instantly. Billing do not check paypal domain registration because it is automated process. Billing checked paypal payment with your last name and could not find it. Can you please forward paypal email so that Billing can check it further.
  7. SaigaMK

    SaigaMK Guppy

  8. kuldeep

    kuldeep Perch

    I would like to inform you that payment made through 2checkout take atleast 24 hours for domain activation after payment passed by 2Checkout fraud department as we are getting so many payment declined notifications from 2checkout. Your domain will be activated instantly if your pay though paypal after completed all the steps in your domain control panel because of its automated process. In your case you did not complete whole steps in your domain control panel. However your domains have been registered.
  9. SaigaMK

    SaigaMK Guppy

    Ok. Thank you. You've got great service!

    And my appoligies if I did not complete all steps required.

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