Domains up and down

Discussion in 'H-Sphere Reseller Hosting' started by tomfloate, Apr 8, 2009.

  1. tomfloate

    tomfloate Perch

    Hi, I have been having a few issues lately with sites dropping in and out on

    win27 and win29 ... the older servers that my domains are on (i.e. win16) are all fine. Why are there constant problems at the moment? The sites just seem really sluggish (if they respond at all). Most of my sites are ASP.Net and the ones on shared hosting do not generally do anything clever ... maybe pull a record for a CMS site or something but that is it (if that) but they still seem slow?
  2. schooner

    schooner Perch

    Same issue here, there are issues with Win27 apparently.

    We are runnign a Dotnetnuke site that is extremely slow. but evne load an imahe and flash on a static HTML page is slow too so it doesn't seem to be .NET related. I know they are looking into the problem but we have been like this since lat yesterday and still no solution. Client is about ready to leave.
  3. Stephen

    Stephen US Operations Staff Member

    I have posted about adding a new drive on it(win27), Win29 however I have seen no issue at all, just checked a .net domain on it loaded in 0.8secs for a rather large site.

    I don't know why this hit so suddenly, it is very odd, I understood some of the others with the logging changes right after the upgrade but this one was going fine and all of a sudden it grinds to a halt.
  4. schooner

    schooner Perch

    Ya our site was fine until last night then this all started. Very odd.

    Has the issue been fixed yet on Win27 or are you still looking at it? Out site seems a bit better right now, but I noticed we have no FTP access now.
  5. Stephen

    Stephen US Operations Staff Member

    win27, I just made a breakthrough in performance monitors I was watching IO reads....nothing abnormal...but just moved to looking at the byte counts.

    One pool had recently recycled and already at 2.6 billion BYTES read.

    That was 13x more than any other pool, looked at what is in this pool. ONE DOMAIN. ONE DOMAIN using more than shared app pools, etc.

    Sites loading quick now. FTP, looks it did not come up on starting iis after that metabase check I did, oops my bad there.
  6. schooner

    schooner Perch

    Thanks Stephen, I really appreciate all the work that you guys are putting into this.

    What I found weird with our site is the load time seem to be related to actual images and files on the server itself, not the rendering of data from the database.
  7. Stephen

    Stephen US Operations Staff Member

    look at the cause there, it was due to one domain dominating entire IO of drives! I am looking at logs barely any hits to it but yet it had 2.6 billion bytes of data read in a matter of minutes.

    Put into perspective this is 2.4GB of data. It isn't outgoing bandwidth usage or anything, but internally used disk IO. I can't even think of what bad code my have caused this.
  8. schooner

    schooner Perch

    That seems really odd. I was thinking it might be a disk IO issue, since when I disabled images in the browser the page would load much better, since all content was in the DB not in files on the web server disk.

    Sounds like some rouge process took over hammering the disk.
  9. Stephen

    Stephen US Operations Staff Member

    Looks like the rouge process is called Access DBs around 20MB being continually looped by the asp code :( which has some pages updated in you guessed it, last two days.
  10. schooner

    schooner Perch

    Sounds like some sort of processing loop that maybe went into an infinite loop and just kept processing all night?

    We run all our sites off SQL Server so at least that is on another box.
  11. IgotDreams

    IgotDreams Guppy

    So are waiting for a disk to be replaced or what? In other words, is this fixed. I have a client spending all this money on PPC via multiple vendors and he wants to know when it is safe to turn them back on. I thought I had this fixed yesterday.
  12. Stephen

    Stephen US Operations Staff Member

    yes it seems so.
  13. Stephen

    Stephen US Operations Staff Member

    As long as his site is not the one making the errors (We are prepping the notice now) it is fixed

    If it is the one causing, it will be saying Service Unavailable for a long time....

    No disk needs to be replaced or added at this time, but we may still do it in the future, moving the logs off certainly can't hurt.

    notice now send to the reseller of the site causing problems.
  14. tomfloate

    tomfloate Perch

    Hi Stephen, Thanks for the update ... really appreciate it, I know you guys work real hard and a proper response on what is actually happening like that makes so much difference rather than ... its just fixed!

    Site is LOADS quicker and I can FTP again!
  15. IgotDreams

    IgotDreams Guppy

    my client is stil reporting a problem all night and this morning. Off and on, fast then slow.

    The slow down is still there. Is there something else going on here?
  16. Stephen

    Stephen US Operations Staff Member

    Win27? See no Issue, Win29, see no issue.
    Another server.....you'll have to report it don't know of any issue.

    I checked 3 domains on win27 and 3 on win29; 2 asp, 1 .net 2 on win27, and 2 .net and 1 asp on win29.
  17. IgotDreams

    IgotDreams Guppy

    Yes win27. It is happening right now. I opened trouble ticket the day before, solved and then it came back and I reported it was happening, then solved and then closed that ticket.

    There is a bigger issue here then for me to open a ticket only to have a tech say it is solved, then I go online and see fixed only to have it be a problem again one hour from now.
  18. Stephen

    Stephen US Operations Staff Member

    send it to helpline(URL), there is no serverwide issue here, I am checking multiple sites all fine.

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