Email abuse resolved but no response...

Discussion in 'H-Sphere Reseller Hosting' started by david3rd, Feb 1, 2018.

  1. david3rd

    david3rd Perch

    Hi

    A client's email address was disabled due to abuse. I had them scan/clean all computers on their network, which they did. About 3 hours ago I replied to the abuse notification I had received that everything was clean but I haven't heard any response yet.

    Also, when I click on the links provided in the abuse notification email to view the ticket I get a 403 error. The email says the ticket number is #451411

    The client is calling asking for an update - could I get an update?

    Thanks!
  2. akshay

    akshay Administrator Staff Member

    Make sure you have to provide user system clean/ scan report while reply abuse email. Now i have resume smtp services for that email.

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