Email trouble
- Thread starter swolstrup
- Start date
BodybrilliantMike
Perch
All ours are down too. Is mail being accepted by the server? just we cant get it, or is it bouncing? Not the ideal situation for commercial accounts.
The mail server is back up. We are having intermittent issues with the CP/Mail server which we are working to resolve..
When the mail server is down, we cannot receive tickets. Instead, email [email protected] which is our emergency email address
When the mail server is down, we cannot receive tickets. Instead, email [email protected] which is our emergency email address
Infact the mail server was never down in the last 12 hours..
Are you guys resellers? Have you updated your name servers to the latest. I checked the MX records for one of your domains Mike, it is pointing to the new mail server so all your mail is being received
But your name servers are still pointing to the old DNS servers. And DNS1 was pulled offline (which houses MAil) this morning.
Please update your reseller name servers immediately and use this IP to connect to your mail server while it resolves - 63.209.158.6
Are you guys resellers? Have you updated your name servers to the latest. I checked the MX records for one of your domains Mike, it is pointing to the new mail server so all your mail is being received
But your name servers are still pointing to the old DNS servers. And DNS1 was pulled offline (which houses MAil) this morning.
Please update your reseller name servers immediately and use this IP to connect to your mail server while it resolves - 63.209.158.6
BodybrilliantMike
Perch
Had some issues with the nameserver updates, but think I have solved it now. (Not a jodohost issue) Thanks Yash
ungrounded
Perch
WebDeveloper
Perch
Received this while attempting to send an email to an address hosted at Jodohost from my yahoo account:
WebDeveloper
Perch
Yash said:
Actually, it's occurring EVERY TIME!
Yash said:
That's nice, does that mean my problem (and everyone else's) is a figment of my (their) own imagination?
I too get kicked back for every outside email message sent to me (sent outside a jodohost hosted site).
I have been dealing with support, who have been very helpful in attempting to assist me. My problem, it seems, stems from not changing my name server's IP addresses with my registrar. For some reason, my websites were still visible, but my mail was not accessible. By connecting with the IP address, rather than the usual mail.domainname.com, I was able to check mail and send mail, but not receive it from anyone outside my own sites. It makes sense to me, that this is becuase the mail.domainname.com has not resolved to the new IP yet. Once this happens, I'm hoping to be have full access to email and my control panel.
Are you in the same boat WebDeveloper?
I have been dealing with support, who have been very helpful in attempting to assist me. My problem, it seems, stems from not changing my name server's IP addresses with my registrar. For some reason, my websites were still visible, but my mail was not accessible. By connecting with the IP address, rather than the usual mail.domainname.com, I was able to check mail and send mail, but not receive it from anyone outside my own sites. It makes sense to me, that this is becuase the mail.domainname.com has not resolved to the new IP yet. Once this happens, I'm hoping to be have full access to email and my control panel.
Are you in the same boat WebDeveloper?
Well, if it the fix turns out to be what jodohost support recommended, then I was to blame. I just wish there was something to speed up the propagation period. That's just a fact of life, not anybody's fault.
I'll post the resolution to my part of the story once it concludes. Best of luck to the rest of you.
I'll post the resolution to my part of the story once it concludes. Best of luck to the rest of you.
WebDeveloper
Perch
swolstrup said:
I don't know what boat I'm in swolstrup, maybe a sinking one? It seems that even with all my knowledge and expertise in this industry, I am still the root of my own problems... or so says Jodohost.
Well what do you know, all of a sudden I've received a group of emails sent to the down accounts; some dating back to Sunday. Maybe Jodohost got it together with this email problem. Sweet!