We have a client site throwing a 503. They have a presentation using their website in 10 minutes. I submitted a ticket (#579092 ). I also tried to get on live chat but it just said someone would respond sometime. I tried to call but immediately went to a voice message. When I logged in to view the ticket I submitted it was set to medium priority. I could not figure out how to set it to high priority. Is there no way to get ahold of you for emergencies like this?