External data access

Hi,

having lots of trouble connecting externally to the databases on mssql12 and mssql13. We are using the correct ip address with the correct port (not posted for security) - support # is GSX-23462-644 its been up and down all week meaning actually doing any work has been very hard.
 
We need more details on it, please send us support ticket with exactly
what is not working (site using same ODBC is not working ?).

I verified the DSN and it looks fine but will check further as per your inputs.
 
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