help tickets

Discussion in 'Suggestions and Feedback' started by mioki, Feb 13, 2010.

  1. mioki

    mioki Guppy

    I submit a ticket last week, no answer
    a few days later I submit a ticket again, no answer

    please Jodo, respond to help tickets !

    Thanks
    Mioki
  2. Manish

    Manish Bass

    Please provide us ticket number.
  3. Stephen

    Stephen US Operations Staff Member

    We have none that are sitting in queue that long. If you are a reseller, be sure that you sent to us, and not to your self, this is a common mistake to send to yourself.
  4. mioki

    mioki Guppy

    thanks for your reply

    ticket nr #563205

    I checked if I sent the tickets correctly, but i can't see how
    I have submitted the tickets from the service account, is that wrong ?

    thanks
    Mioki
  5. Stephen

    Stephen US Operations Staff Member

    Yes that is wrong, that went to yourself, so we do not even see them.. our ticket IDs look totally different they typically have letters and numbers in them.

    go to www.jodohost.com/help.asp

    http://www.jodohost.com/help.asp#SupportTicketSystem (tells where to login based on date you became a customer)

    And you can email tickets as well:
    http://www.jodohost.com/help.asp#E-mailSupport

    So, we did not, and are not ignoring you! We just can't see what you sent, we can get this resolved if you can send to the proper place. If you need assistance, go to www.jodohost.com and then to live chat, and someone will help you to submit a ticket to us if needing more than can be done on chat.
  6. mioki

    mioki Guppy

    Thanks for your answer Steven.

    Sorry for the thread, I have to read better. (the welcome mail)

    Mioki
  7. Stephen

    Stephen US Operations Staff Member

    No issue, we are here to help! :)

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