Help w/suspended account

[meckeard]

I didn't receive any email notification, although I do understand that it is my responsibility to pay the bill.

Made payment with Paypal, but the control panel still shows "suspended". I did click the "continue" link after the Paypal payment, as I know this must be done to reflect the payment on my account.

I sent an email to support, but if anyone can help in the meantime.....

Thanks,
Mark

 

[Atul]

I believe your account is active now.

System sends out 4-5 automated reminders. Billing Dept is sending out email reminders manually also. I guess we send 7-9 emails in 15 days period remininding you to pay. Also account is suspended 12 days after the due date.

 

[meckeard]

Yes, I am back in business.

I really dislike the email reminders, as there is no way to really know if they are sent/received. This is perhaps the only thing that I have an issue with.

I set up an auto reminder in Outlook to remind me so this does not happen again.

Thanks for the help!

Mark