hafa
Perch
When an attachment is placed on a helpdesk submission, Cerberus indicates that the ticket was sent, but it does not make it to JH staff, nor does it ever show in the ticket history. Submissions made without an attachment are sent successfully. This makes SSL certificate installation requests interesting; too bad the HSPHERE CP Cert installation does not work, otherwise, I'd not need to make a helpdesk ticket in the first place...