HelpDesk not working through Log In Page

Discussion in 'H-Sphere Reseller Hosting' started by langerent, Apr 17, 2016.

  1. langerent

    langerent Guppy

    Hello,

    It has been over a month now that the Support Ticket System is still not working. I know that you can email a request in but that does not work when your email server is down (which it has been since last night, mail4 server issues). I can not update an older ticket because those responses are not saved either. When is the system going to be fixed?

    Thanks
    bradleyniki likes this.
  2. microweb

    microweb Perch

    I've been having issues with this for a long time now. Prior to it not working at all, it stopped working if you attached a file to the ticket. Please do something about getting this fixed ASAP
  3. Manoj Saini

    Manoj Saini Super Moderator Staff Member

    Please drop an email at our support email id with your ticket system login detail. We will check the issue and fix it as soon as possible.
    bradleyniki likes this.
  4. microweb

    microweb Perch

    I opened a ticket via e-mail and immediately tried to open a ticket via the help desk.

    The ticket id of the ticket created via e-mail is: OPT-62696-948

    Here is the message from when I tried to create a ticket via help desk.
    Confirmation of New Ticket Creation
    IP:xx.xx.xx.xxx
    Queue:Support
    From:myemail@mydomain.com
    Subject:Just testing
    Timestamp:Tue, 19 Apr 2016 11:42:44 -0500
  5. microweb

    microweb Perch

    FYI - The support desk ticket worked this time.
    bradleyniki likes this.
  6. langerent

    langerent Guppy

    http://cluster2desk.jodohost.com/support/index.php
    I just tried to save a test ticket using the interface at this link and it does not save. The only way I can input a new ticket is to email them in which makes it difficult to respond back because if I respond through website interface, it does not save.

    IP:[​IMG]172.XXX.XX4.XXX
    Queue:[​IMG]Support
    From:[​IMG]todd@langerent.com
    Subject:[​IMG]Test to see if it working
    Timestamp:[​IMG]Thu, 21 Apr 2016 14:41:06 -0500

    Your new ticket has been sent successfully. Thanks for contacting us!

    Note:This ticket may take a few minutes to show up "Track Open Tickets".
  7. langerent

    langerent Guppy

    I have tried through IE, Chrome and Firefox, none of them work.
  8. langerent

    langerent Guppy

    CMO-49152-931 I opened this when I first noticed the issue.
  9. Manish Mehta

    Manish Mehta Guppy

    Hello,

    Yes, we are aware of this issue and working over it,

    As soon we are done with it, we will let you know.

    Best Regards,
    Manish Mehta
  10. langerent

    langerent Guppy

    It has been over a month since you were looking into this issue and the ticket system is still not working? What is going on?
  11. Pratik

    Pratik SkyWalker Staff Member

    We are working on getting a new Support system. We are in testing phase of this and will soon get a new one.
  12. langerent

    langerent Guppy

    Any update on this, the current system is still not working and I can not find a new one?
  13. Manish Mehta

    Manish Mehta Guppy

    Would like to update, we are in the last phase of testing of the new support system and most probably by this upcoming weekend we are going to sort it out and we will notify you once it's implemented.

    We apologize for any inconvenience.
  14. Stephen

    Stephen US Operations Staff Member

    Notice is posted for the swap out desk this weekend and chat next weekend.
  15. carpe-diem

    carpe-diem Perch

    I tried to get support on http://resellerdesk.jodohost.com/ but this thread seems to claim this site is defunct? If that is so, you should redirect the old domain and put on a notice. Also, where is the new support url?
  16. Stephen

    Stephen US Operations Staff Member

  17. langerent

    langerent Guppy

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