I have a client who went from under 2GB of traffic per month to over 100GB of traffic per month.
In looking at the logs, this is all e-mail traffic. Short of suspending the whole account. Is there anything that can be done to prevent the client from using this much traffic? I looked through the e-mail logs provided by support and didn't see anything that seemed out of the ordinary for one particular user.
Is there a way to pinpoint this to a particular user?
Here is the data transfer for this client:
September - 2.3 GB
October - 1.8GB
November - 91.4 GB
December - 12.4 GB
Since Yesterday - 18.7 MB
Could they be doing something on their end that is causing the extra traffic.
For JH employees, the support ticket associated with this is CGH-18006-947
Thanks for any help
In looking at the logs, this is all e-mail traffic. Short of suspending the whole account. Is there anything that can be done to prevent the client from using this much traffic? I looked through the e-mail logs provided by support and didn't see anything that seemed out of the ordinary for one particular user.
Is there a way to pinpoint this to a particular user?
Here is the data transfer for this client:
September - 2.3 GB
October - 1.8GB
November - 91.4 GB
December - 12.4 GB
Since Yesterday - 18.7 MB
Could they be doing something on their end that is causing the extra traffic.
For JH employees, the support ticket associated with this is CGH-18006-947
Thanks for any help