HT Support Selector

It is for redirecting users to a specific URL for support tickets, itis what we are using for the reseller support,and our support. But if you want to use a third party KB and Helpdesk, you can as well.
 
When I try to add my ticket site url and I save it. It comes back with this in the box:
Code: 
<!-- Couldn't get value of variable htsssupport: Model is not a TemplateScalarModel, it's a class psoft.hsphere.TemplateErrorResult. -->

Thank you...
 
I will speak with the third-party developer about this, as it has worked fine for everyone else. Just make sure you have the full URL with http:// as well.
 
Yes I included the http:// as well as a page name in my domain. I am going to use my own ticket system (Deskpro).
 
CFMX,

Please try this again, we just installed a custom build to fix this problem.
 
So do I still have to turn this on per plan for them to access my support desk? Or is it not based on the plan option?
 
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