Immediate outage updates for resellers if possible!

Discussion in 'H-Sphere Reseller Hosting' started by antic, Nov 28, 2006.

  1. antic

    antic Perch

    Re: Win 15 slow and web2 slow and some others recently.

    It's great that notices of hung servers, mail problems etc. are posted on the forum for our reference when clients ask, but the problem is they generally ask when it happens, and as a reseller, I don't have an immediate answer. Given the regularity of these server events, it would be nice to know in advance of any queries.

    Conversely, I would love to be PROACTIVE and send clients an email saying server xx is being rebooted now so they know what a great job I'm doing (thanks to JH of course) :)

    Clients hate it when they have to notify me of a problem, when I should really be notifying them, if you know what I mean.

    That's a HUGE service and PR resource for resellers if only these notices can be sent out via email immediately (i.e. as soon as the thread is started in the outages forum).

    Can we be put on a mailing list or something, where you can simply cut and paste the new thread URL and send it out to all resellers?

    Sorry for the long post!
  2. Stephen

    Stephen US Operations Staff Member

    We are proactive really and the threads are typically letting problems be known before they are down, as we catch them at the point monitoring reports they are slow, check them and post about it if it is something we deem as important.

    The mailing list idea is pretty good, but I need to setup a solution for that. Will try to get that in early 07, have a packed december planned already...
  3. antic

    antic Perch

    Don't get me wrong, you guys are great with the updates. But we don't know they're there unless we keep checking manually or wait till the daily update. So we can't be proactive ourselves.

    But I had an idea. A simple script which lets people sign up (double opt in) and mails out a notice whenever a new post is detected in the outages forum.

    Using XMLHTTP I can easily poll the forum's main page (no need for pw access) and check the "last post" time for that forum.

    When the time changes, send a BCC email to everyone that's signed up, with a link to the outages forum to make it easy to see what was posted.

    If you don't mind me doing that, I can have it done in the next week or so.
  4. Stephen

    Stephen US Operations Staff Member

    Will point this to Yash in 3-4 hours and see what he things, I think longterm the mail solution you mentioned may be best, as it has less chance of error and problem. Also gives an avenue for us to give other updates for clients wanting them more regular. We have in the past mailed all clients a number of times for large scale maintenance, and we get many complaints back from people not wanting to get such mail :(

    The second list seems like a good resolution for this to me.
  5. Rokatesh

    Rokatesh Perch

    This pertains to this topic; but is not hosted by Jodohost.

    I use to monitor my websites every 1/2 hour. The system checks the website every half hour, looks at the meta tags to make sure the site wasn't hacked and verifies that the site responds. If it doesn't, I get an immediate email AND a text message on my phone.

    It does cost money, I do use it on about 20 sites. You can see my report here:

  6. eehost

    eehost Perch

    It isn't possible to subscribe to a particular forum? I thought it should be possible. That would be the easiest solution.
  7. antic

    antic Perch

    The most frequent option for forum subscriptions is "daily". This is unfortunately a feature of vBulletin which many people have wanted changed but the authors don't seem interested. :(
  8. Stephen

    Stephen US Operations Staff Member

    If these forums go down in the next little bit keep an eye on I am keeping it updated :)
  9. equanimity

    equanimity Perch

    The Graphs options is not updated , some servers are not there , and mail6 is not in
  10. bro

    bro Perch

    You could use the RSS feed... this is updated immediately by vBulletin when a new topic is created (but not for every post, unfortunately), and you can check it as often as you like.

    If you're an ASP or PHP programmer, you could even write a page that would display only the Outages messages...
  11. Stephen

    Stephen US Operations Staff Member

    1. The graphs issue has already been replied it won't be updated with new servers anytime soon, s it uses a lot of processing power and it is causing issues on that server, we will move this graphing to another server in 07.

    2. Mail6 is rather new, only been set to signup for a short short time, it will be there on the checks soon.

    As for my comment it was not about graphs or check, but I ws providing updates every 15 minutes on the page with a timestamp for when I posted.

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