Dated: October 21, 2004
We are having issues with our support system. Tickets that were supposedly sent by email or that are reopened are not being registered properly and hence our staff are not able to get back to it in a timely manner
We are working on it and encourage customers to directly use the control panel to submit tickets. If they do not get a reply within an hour, bump it or go into Live Chat or give us a ring
We are sufficiently staffed to handle the support load
We are having issues with our support system. Tickets that were supposedly sent by email or that are reopened are not being registered properly and hence our staff are not able to get back to it in a timely manner
We are working on it and encourage customers to directly use the control panel to submit tickets. If they do not get a reply within an hour, bump it or go into Live Chat or give us a ring
We are sufficiently staffed to handle the support load