Live Chat - What do you think?

I definitely think it is a keeper. It is one of the services that drew me to JodoHost in the first place. When a customer calls in and I can't confirm something immediately, being able to go to a live chat is critical -- especially when it appears like an outage to see if it is server related or just a blip. With that said, if it has become a burden, maybe there would be a method that gave people access only after authenticating so you knew more before we engaged.

We personally use live chat and find it a big cost saver. We can have 4 to 6 live chats easily going with 1 CSR, where as the telephone is 1 to 1.
 
I've only used live chat a couple of times and I've found it to be an excellent resource with quick responses to any of the queries that I've raised.
 
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