network issue

E

equanimity

Perch
from spain , some websites doesn't load or load very very slow. Sometimes load, sometimes not or load with errors. The same for several domains.

mail8 is not available:

C:\>ping mail8.myhsphere.biz

Haciendo ping a mail8.myhsphere.biz [173.0.129.13] con 32 bytes de datos:
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.
Tiempo de espera agotado para esta solicitud.

Estadísticas de ping para 173.0.129.13:
Paquetes: enviados = 4, recibidos = 0, perdidos = 4
(100% perdidos),

C:\>
 
The issue is with the most of our websites. We are receiving tickets from our customers saying that yesterday the issue existed since yesterday. Yesterday we sent several ticket for it:

RS #FIV-47825-750
RS #CMY-36890-905

I think it is a network issue because from aletra.com all websites are ok, but not from our our Internet explorer or firefox, and no ping and no tracert
 
Now it is working fine:

C:\>ping mail8.myhsphere.biz

Haciendo ping a mail8.myhsphere.biz [173.0.129.13] con 32 bytes de datos:
Respuesta desde 173.0.129.13: bytes=32 tiempo=184ms TTL=48
Respuesta desde 173.0.129.13: bytes=32 tiempo=190ms TTL=47
Respuesta desde 173.0.129.13: bytes=32 tiempo=188ms TTL=48
Respuesta desde 173.0.129.13: bytes=32 tiempo=191ms TTL=48

Estadísticas de ping para 173.0.129.13:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),
Tiempos aproximados de ida y vuelta en milisegundos:
Mínimo = 184ms, Máximo = 191ms, Media = 188ms
 
Glad to know that all are working for you. Please feel free to contact us for any further assistance.
 
It sounds like you may have had a regional or ISP level routing issue in your country, aletra checks from around the world but I don't believe has a station there in Spain, so it could not detect it there. This is a network issue, but not something we can control, as it is across the ocean from us :)
 
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