I had thought the support of Jodohost was great. It still is. Except the procedures and lack of communication around renewing are something to be desired. I have my account setup to automatically renew my year of hosting. I've been here a few years, I can't remember when this is. There is no email saying that a renewal is due or coming. My credit card did not go through, I go no email saying that there was a problem with billing. Instead my account is just locked out. I pay and it remains locked out for hours. I was not happy. I sent in a trouble ticket and it gets deleted, I send an email and its ignored and no response. There really needs to be better communication around billing.