paying $175 for 1.5 GB disk space

Discussion in 'Billing Support' started by zMaestro, Mar 10, 2013.

  1. zMaestro

    zMaestro Perch

    Hi,
    I am Lite Host, and I am using only 20GB bandwidth of the 75 allowed, so I needn't to upgrade to Value Host. Just a client needed to use 1.5 extra disk space.

    I asked sales and they told me that extra 1GB disk space is for $0.5/mo
    so I didn't upgrade to Value Host and chose to pay the extra disk space used.

    Now, I am asked to pay $170 for using only 1.5 GB extra disk space as I was on an old plan not the new one, I didn't know there is Old and New 'Lite Host'.

    this is much.
  2. mukesh

    mukesh Guppy

    Hello,
    We have forwarded your issue to the concerned person and needful will be done within next few hours.

    Please feel free to contact us for any further assistance.
    With Regards,

    Mukesh Singh
  3. zMaestro

    zMaestro Perch

    Thank you, I am a client since 2005. I've many accounts: Reseller, VPSs, Semi-Dedicated.
    I don't mind paying but with logic and reason.
    $175 for 1.5 GB is unreasonable.

    all my accounts under this reseller are windows, no Linux or VPS Linux under any plan.
    Also I would have upgraded but I asked sales 3 days before my billing date for the costs and and you yourself replied to me on March 8th "You will get additional disk space at $0.50/GB/Month. Mukesh Singh"
  4. Stephen

    Stephen US Operations Staff Member

    Worked out now right?
  5. zMaestro

    zMaestro Perch

    Thank you Stephen, I was afraid from moving out :)

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