Payment not received by JodoHost

Discussion in 'Billing Support' started by Inka, Oct 29, 2005.

  1. Inka

    Inka Perch

    Hello

    Some few days ago I paid my reseller account. The outstanding balance was US$35.00 as usual. The payment was sent through 2CO

    However I am still receiving the outstanding balance notifications and even an email from "Shiilpa" telling me that I still owe US$35.00 despite I sent him an attachment with a screenshot of the 2CO payment confirmation page

    Please look into this bcos I do not want to have any problem with my customers

    Thanks
  2. Stephen

    Stephen US Operations Staff Member

    Can I have a ticket number to refer this to with speaking with billing?
  3. Inka

    Inka Perch

    Hi, thanks for the answer. There is no such ticket. I received an email from sales and I replied directly to sales

    if you give me your email, I can send you the proofs

    Thanks
  4. Ravi

    Ravi Perch

    Payment has been credited to your account. 2CO takes 24 hrs to pass any payment as "Pass" or "Failed" and due to this process we credit payments after atleast 24 Hrs in case of 2CheckOut.

    I again like to mention here that if payment has been made by you, ignore the outstanding balance notice about same payment.
  5. Inka

    Inka Perch

    Ravi

    Thanks, I saw that the balance is 0 now

    However, I paid on 25 and your employee called "Shilpa" sent me an email today 29 regarding this issue and my account was showing that outstanding balance.

    I ignore the HSPHERE notifications for a while bcos I know this is not updated inmediately, however, receiving an email 4 days later from a Jodohost employee is clearly a different matter

    Problem is solved now

  6. Ravi

    Ravi Perch

    You made this payment on 27th not 25th, according to 2CO receipts provided by you to sales.

    We got a mail about this payment on 28th from 2CheckOut followed by a "Transaction Pass" email from 2CheckOut fraud checking dept few hrs back.

    Billing is not available 24*7, that's why this payment was not credited earlier.
  7. Inka

    Inka Perch

    If you received that confirmation on 28th why did Shilpa sent me another notification on 29th??

    As I said, I had no problem with receiving notifications from HSPHERE, but receiving them from one of your employees is a different matter. If you had the notification on 28, I do not see the reason for you to send me an emaill on 29

    Problem is solved now, what are you trying to prove?



  8. Ravi

    Ravi Perch

    can you forward that email at ravi[at]jodohost.com !

    Nothing, but facts must be provided "as and when".

    Anyway, I will check this case to see if there was any abnormal service delay.
  9. Inka

    Inka Perch

    I sent you both my first reply and the reply to that email by Shilpa

    Look, I sent you the payment, you receive the notification on 28th by 2CO according to you and then on 29 Shilpa sent me another email to me regarding this issue. The thing that you have to investigate is Why Shilpa DID NOT checked the 2CO e-mail.

    Thanks!
  10. Ravi

    Ravi Perch

    Inka, I got the email that you forwarded to me. Will investigate it further.

    However, we do regret for that incorrect email.
  11. Inka

    Inka Perch

    Ravi, thank you very much

    I just want to note that I posted here because I was afraid of a service interruption, and I was thinking that 2CO did not send you the payment. I did not have the intention of bothering you or cause you any problem, so sorry if the discussion got a bit heated at some point

    Thanks again for your great service
  12. Ravi

    Ravi Perch

    Inka, no problem. Forum is for your concerns and discussions only.

    We do accept if mistake is on our part, to avoid it for future.

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