Hi, this request is actually for the JodoHost crew. I apologize for using the forum to get your attention but I tried support already and I'm not getting any help. Las week I went to renew one of my domains, I added it to my shopping cart and then I was redirected to paypal for payments. As I followed the process, paid and went back to the JH site I supposed that, like in every other shopping cart, the payment would be applied to my order....I was proven wrong. Yesterday I received an email saying that my domain has been deleted and that if I want ti back I had to pay $100, right after that I received another domain saying that the renewal process for my domain had failed. I contacted the live chat support immediately to try to fix this issue and the person that happened to be there was totally useless, first he needed my username/password to look into my account! Which you would agree is a huge security breach. I gave it to him because my main concern at that point was just keeping my domain. Once he looked into my account, he just said that the domain was deleted and I had to pay the $100 to have it back. Nothing new to me at that point. I emailed the billing team explaining the situation and I got the same answer twice. Nobody even seemed to have taken the time to try to understand my arguments and try to work something for me. Just explained that I had to go back again and apply the payment manually to my order. This is completely awkward!! The system should have tied the payment to my order automatically. I've been a JH client for so many years! Domains, Shared Accounts and VPS. JH support had been EXCELLENT in the past and I have referred a bunch of people because of that. I dont have an idea of why it has gone so poor and I really feel bad for that. Please, if someone who cares for JH customers is still around I would really appreciate some help in this matter. Thank you!