question before moving to JH

Discussion in 'Pre-Sales' started by lakhost, Sep 8, 2005.

  1. lakhost

    lakhost Guppy

    Hello

    We are currently reselling off another HSPHERE provider. I have couple of questions before trying the trial at JH.

    (1) where are the servers located?
    (2) where can we find some tech info about the network, backup, etc, etc?

    most importent question: :)

    The current host is blocking all outgoing mails off the servers if the serders ip address is blacklisted for SPAM. even if the user authencated with a valid account the current host is dropping the email saying bad host. is this the same at JH as well?

    Best Regards
    lakhost
  2. Stephen

    Stephen US Operations Staff Member

    (1) where are the servers located?

    Miami, FL

    (2) where can we find some tech info about the network, backup, etc, etc?

    We have a network running out of Miami, FL, connected to teir1 providers, for backups we use partition based sector level snapshots, that we can restore bare-metal, or file by file. We have additional file based backups as a backup to the backups, all the backups are stored off server, not just on another hard drive.
  3. lakhost

    lakhost Guppy

    Thanks - 2 more questions for you.

    (1) how much it cost us to restore a file/database/user account?

    (2) black listed ips - IP address of my main local ISP is getting black listed day by day. My current hosting company is refusing the accept mails from black listed ips even if he use SMTP AUTH to authenticate himself. How this happens at JHOST?

    BEst Reagrds
    LakHost
  4. Stephen

    Stephen US Operations Staff Member

    (1) how much it cost us to restore a file/database/user account?
    Nothing

    (2) black listed ips - IP address of my main local ISP is getting black listed day by day. My current hosting company is refusing the accept mails from black listed ips even if he use SMTP AUTH to authenticate himself. How this happens at JHOST?

    If you authenticate, no problem.
  5. lakhost

    lakhost Guppy

    if i signup now, can i get my account activated before the weekend?

    Cheers
    Lakhost

    BTW: http://www.jodostatus.com/ is empty - why?
  6. Stephen

    Stephen US Operations Staff Member

    Jodostatus is not in use anymore, we are using the domain jodopulse.com for our monitoring now, but it does not yet have a public display, it should after we find the best way to make it give a full status feed.

    About activation, I am tech support, but it should happen before weekend as long as you are around to validate/confirm your order.
  7. Ravi

    Ravi Perch

    We activate accounts generally within an hour. It basiscally depends on your availablity. When we call to verify that you have placed an order on us, if you are available, accounts gets activated right away.
  8. lakhost

    lakhost Guppy

    i just signedup as "lakhost" - can you please do the needful and let me know? I look forward for a long relationship with you guys.
  9. lakhost

    lakhost Guppy

    JUDO rulz! - it took only 4 mins :) 8)
  10. Ravi

    Ravi Perch

    Your account has been activated.
  11. lakhost

    lakhost Guppy

    how can i get access to customer forums now?
  12. Ravi

    Ravi Perch

    You need to PM Stephen.
  13. lakhost

    lakhost Guppy

    Hello Stephan,

    Are you positive on that? When a user authentincate with pop before smtp he/she can send mails from our servers evern if he is using a black listed IP address?

    I don't think so - one of the main reasons why i wanted to move here is this. But i was sending a mail from a black listed ip after authenticating with your mail server - it still rejects the e-mail.

    Can someone at JODO confirm this ASAP?

    Thanks
    Lakhost
  14. puma

    puma Guppy

    **bump**

    Hello there,
    Q1:
    Is there an answer for this problem of sending an email from blacklisted IPs using SMTP authentication?
    I understand the problem of LAKHOST and others as we may be using a broadband/dialup connection with dynamic IPs. The IPs we received may earlier be used to send SPAM and blacklisted by SPAMHAUS or any other anti spam forces.

    I am seriously considering to move to JH, can you please give an answer for this question?

    Q2:
    Do you ave any nonstandard port for SMTP on your mail servers? Some ISPs block port 25 and force the users to use their servers as SMTP.
  15. lakhost

    lakhost Guppy

    Hello Puma

    Sorry - here at JODO also problems remains same. even if you autenticate you can not send mails :(

    Amila
  16. puma

    puma Guppy

    Very bad news indeed!

    How about my Q2?
  17. Yash

    Yash Bass

    yes we do. We support SSL SMTP & SSL POP3.. These are secure ports and can be used as an alternative
  18. Am a Geek

    Am a Geek Perch

    JodoHost really rulez! I have good experience with them so far. Even my authentication was instaneous :)

Share This Page

JodoHost - 26,000 hosting end-users in 100 countries
Plesk Web Hosting
VPS Hosting
H-Sphere Web Hosting
Other Services