Question concerning Custom MX Record addresses

Discussion in 'H-Sphere Reseller Hosting' started by Cap'n Code, Nov 9, 2006.

  1. Cap'n Code

    Cap'n Code Perch

    OK, so I have to make a custom A Record for SMTP then or, should I just keep the MX record for incoming and delete the smtp record?
  2. Stephen

    Stephen US Operations Staff Member

    MX and A have different purposes, you should be good to just remove the MX record for SMTP server.
  3. Cap'n Code

    Cap'n Code Perch

    OK, did that already. I was looking at the CNAME area too. I am not sure what that does but I will have to Google it to find out. Same with A records.

    I hope that the way it is now, it will work. I don't want my client to be calling me in 24 hours complaining again. Thanks again Stephen!
  4. Stephen

    Stephen US Operations Staff Member

    you could CNAME mail.theirdomain.com to mail.theirispname.com
    and CNAME smtp.theirdomain.com to smtp.theirispdomain.com and make it more custom for them, but it wont really matter :)
  5. Penhall

    Penhall Perch

    Has the clients ISP Mail Server been setup to receive mail from their JH domain.com address? It has to be set up so it can create and route email to the proper mailboxes.

    I still have a feeling that you have only dealt with this on the JH end and not the client ISP end.
  6. Stephen

    Stephen US Operations Staff Member

    The ISP client seems to be the one saying it is, so Cap'n can only do what the client is directing, I think that is the case anyway :)
  7. Penhall

    Penhall Perch

    Sorry, I misread this post - I thought that Cap'n told his client that --- not that their ISP told them that.

    My bad... sorry
  8. Cap'n Code

    Cap'n Code Perch

    Stephen,

    I will try that and see how it works. However, there is no reference of SMTP currently shown under the CNAME area. There is just one that references mail5.mydomain.com. But, I'll go ahead and add the ones you suggest. Thanks.

    Penhall,

    Before I made any changes on the JH side, I called my client and had him contact his ISP. I told them to go ahead and setup their end. They had finished doing that about an hour ago. So, I think we are on track now.
  9. Stephen

    Stephen US Operations Staff Member

    you don't see any smtp.theirdomain.com because Hsphere doesn't support it as a hsphere controlled config, but it DOES work for making a CNAME and custom MX.
  10. Penhall

    Penhall Perch

    I would probably suggest that the client just uses their ISP smtp server address anyway, possibly avoid some authenticaion/port blocking issues.

    Again, sorry on the misreading of the previous email - I'm always leary of letting clients deal with techy stuff and would rather go techy-to-techy when possible.

    Cheers Cap'n
  11. Cap'n Code

    Cap'n Code Perch

    Got ya! I will be attempting that in just a bit. I just want to make sure that I place the correct "name" in there for each one. I know what the actual addresses are, but I want to make sure that the $ORIGIN is correct when I am done.

    No problem Penhall. This has been a long and confusing thread. I'm even more confused than you are!;)

    I agree about not letting clients deal with the techy stuff. That's why we set things up for them instead of giving them their own CP's. I'm the host and I can't even figure things out correctly! LOL! If they had control of everything - "Oh my God" - my life would really be a zoo!:D
  12. Penhall

    Penhall Perch

    I rarely give my clients control panel access either --- a monkey with matches in a room full of dynamite! (My reselling is usual as a value-add to other work that I do with the client)
  13. Cap'n Code

    Cap'n Code Perch

    Ok fellow techies... please tell me this is correct!

    Custom MX records
    mailsite.clientdomain.com IN MX 1 mail.theirhost.com [/IMG]
    [/URL]
    Custom CNAME records
    smtp.clientdomain.com 86400 IN CNAME smtp.theirhost.com [URL="][/URL]
    mailsite.
    clientdomain.com 86400 IN CNAME mail.theirhost.com [URL="[/IMG][/URL]

    :D That's exactly what I was picturing! LOL!
  14. Stephen

    Stephen US Operations Staff Member

    that looks pretty good.
  15. Cap'n Code

    Cap'n Code Perch

    Thanks Stephen,

    I did make two minor changes since I posted this. On the MX record, I removed the "mailsite" name and left it blank because it automatically defaults to the base Domain.

    And secondly, on the CNAME section, I tried to make the "NAME" > "mail.clientDomain.com", but it won't let me. I think the reason it won't is because I have yet to turn-off the mail service and it thinks I am duplicating the default address. Once I shut off the mail service after propagation, it should allow me to change that. I think???
  16. Stephen

    Stephen US Operations Staff Member

    yes it will let you change after it is not a duplicate :)

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