I wan't to voice a concern about support timing. I submitted a ticket at 6:11 concerning a problem that had already been resolved once, so a I had an existing ticket to reference.
I called in to check the status around 6:45 becuase this is on a production app.
They finally responded to the ticket at 8:42 with "Kindly provide us exact URL where you are getting error so that we can further invetigate the problem."
They already had the url, problem description, and solution from the previous ticket.
Do they read our support tickets or do they use stall tactics waiting for the problem to work itself out.
Finally I have to press the issue at 10:30 when I can get back to a computer.
Guys, it has got to be better than this. I have been through a number of problems where mail, web site or something else was out due to euipment or something. I have never once asked for a refund of money for any of this. In return I need support really helps we it counts.
As a matter of fact right now I'm having to prove to "Live Chat" that the ticket numbers I am giving them are correct.
gthmpsn
I called in to check the status around 6:45 becuase this is on a production app.
They finally responded to the ticket at 8:42 with "Kindly provide us exact URL where you are getting error so that we can further invetigate the problem."
They already had the url, problem description, and solution from the previous ticket.
Do they read our support tickets or do they use stall tactics waiting for the problem to work itself out.
Finally I have to press the issue at 10:30 when I can get back to a computer.
Guys, it has got to be better than this. I have been through a number of problems where mail, web site or something else was out due to euipment or something. I have never once asked for a refund of money for any of this. In return I need support really helps we it counts.
As a matter of fact right now I'm having to prove to "Live Chat" that the ticket numbers I am giving them are correct.
gthmpsn
