serious problems?

M

magenta

Guppy
serious problems? (network outages) - sites NOT available

It seems that something is wrong with web2 and mysql2 server. I'm not able to access Helpdesk, and my sites are not available.
 
httpd had hung.. was down for less than 5min:

Unix3 (web2.jodoshared.com) HTTP (Port 80)
UP at Jun 21 2005 04:55 AM (GMT -5:00)
Was down for: 05min
 
httpd hung because /tmp was full..
This can happen when excessive tmp files are generates as we have mounted /tmp on its own 2GB partition..

Issue was fixed as you know
 
OK.. that is what SiteUptime reported.. not me :)

It may not have picked up the hang, probably the httpd restart instead..
 
Hmm, web2 has had similar issues at least 2 times before in the last few weeks.

Might be a good idea to find out where all those temporary files are coming from. Do some regular cleaning if needed, or increase the paritition size a bit?
 
the last time this happened was for a more serious reason.. The main partition had got full.. as a result of the migration.. There were 7GB of extra files on it... We however fixed that

The /tmp partition can fill out very rapidly.. Yes we clean it regularly but this can happen occassionally. We have mounted it on a separate partition so incase such an issue happens.. it would only fill out the /tmp partition and not one of the main partitions which can be quite problematic
 
SubSpace said:
increase the paritition size a bit?
Click to expand...

you cant resize once the partitions are set..

Let me also remind you, this is a shared server with many other customers and websites. Minor issues like these are unavoidable. We may have had a few minor issues in this month, but no one can disagree that this server has been maintaining 99.9% + uptime which is our stated goal for all servers
 
Yes it can... at one point I wasn't even able to log into a particular box because the main partition was full :rolleyes:
 
SubSpace, it may be technically possible to resize partitions.. But not pratical.. Can cause alot of disk issues.

If we ever need to resize partitions.. we format the hard disk and reinstall the OS.. We never resize a live system`

And really.. there is no need for it. 2GB for /tmp is more than sufficient
 
I'm very happy with Jodohost, and yes, the sites has been down for at least 10 times (that I've reported) this year. Anyway, I hope that Jodohosts ServerUptime software pick up such events before the customer does.

I really hope that Jodohost improve the monitoring of your servers and lines, so the customers & resellers are pleased.

Anyway, keep up the good work ..
 
10 times, for 5 minutes.. for the last 6 months?

Thats less than 10 minutes of downtime each month on Web2. If I said or any host said they could maintain 100% uptime on shared servers without substantial load-balancing, they'd be lying
 
and I think 10 times is a little exageration. I'd say we've had 5 or 6 such incidents this year where httpd hung..

There are soooo many reasons why it can hang, just one bad script can do it.

I can't gurantee it won't happen again, but I am assuring you that we do take care of our servers and monitor them closely, and try to prevent this very thing. But maintaining 100% uptime on shared server is asking for a little too much. 99.9% is what we guarantee and we meet that in all but rare cases
 
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