Dated: Sept 26, 2005
We, as announced earlier, are relocating our servers from our current datancenter to the NAP of Americas datacenter (http://napoftheamericas.net) a few blocks a way. This move involves NO change of actual servers or IP addresses. It is infact simply a point A to point B physical move. The new datacenter is far better equipped to handle our growing needs and providers better network as well as physical infrastructure. International customers can expect lower ping times as well as increased download speeds as more tier-1 networks will be serving our bandwidth as a result of this. For more, please read this: http://support.jodohost.com/showthread.php?t=5466
The server move will take place in groups between 2AM to 4AM EST, Wednesday 28th. A team of 4 will be on the ground carefully carrying out the shift ensuring no problems whatsoever. There has been a physical network setup between the datacenters (we have a cable setup) to ensure servers are instantly routable when plugged into the new location.
The Outage window will be between 2AM to 4AM, but the expected outage per server would be no longer than 60 minutes. We expect it to be smaller however. Our relay mail server and standard mail servers will be shifted in different groups, to ensure one of them is available to retrieve incoming email during this 1 hour outage time. Also please understand that any mail server retries sending email for at least 2 hours, and hence there is absolutely no question of mail being lost even if there wasn't a relay.
Our website & ticket system will become unavailable during this outage. However we will be giving you email updates througout. If you have an urgent issue during this period, or need information, you can use our phone numbers:
US Numbers:
941-876-6175 (VoIP)
888-289-2246 (Toll-Free)
India Numbers:
+91.11.51629431/2/3
We'd like to stress on the fact that this move has been carefully planned, and ONLY involves a 60 minute outage per server during this 2 hour window. Since our IP addresses will remain the same, and so do the servers, you as a customer will have to do NOTHING at your end to ensure your site is running after the move. It is infact a completely transparent process to our customers apart from the brief outage period.
You can also visit www.jodopulse.com, which is a temporary status page hosted off-network and would be available to throughout the outage with updates. It also has a live chat link which you can use to chat with us while our website is down.
Our full support team will be available during these times to answer your chat requests or phone calls. We thank our customers for their cooperation
We, as announced earlier, are relocating our servers from our current datancenter to the NAP of Americas datacenter (http://napoftheamericas.net) a few blocks a way. This move involves NO change of actual servers or IP addresses. It is infact simply a point A to point B physical move. The new datacenter is far better equipped to handle our growing needs and providers better network as well as physical infrastructure. International customers can expect lower ping times as well as increased download speeds as more tier-1 networks will be serving our bandwidth as a result of this. For more, please read this: http://support.jodohost.com/showthread.php?t=5466
The server move will take place in groups between 2AM to 4AM EST, Wednesday 28th. A team of 4 will be on the ground carefully carrying out the shift ensuring no problems whatsoever. There has been a physical network setup between the datacenters (we have a cable setup) to ensure servers are instantly routable when plugged into the new location.
The Outage window will be between 2AM to 4AM, but the expected outage per server would be no longer than 60 minutes. We expect it to be smaller however. Our relay mail server and standard mail servers will be shifted in different groups, to ensure one of them is available to retrieve incoming email during this 1 hour outage time. Also please understand that any mail server retries sending email for at least 2 hours, and hence there is absolutely no question of mail being lost even if there wasn't a relay.
Our website & ticket system will become unavailable during this outage. However we will be giving you email updates througout. If you have an urgent issue during this period, or need information, you can use our phone numbers:
US Numbers:
941-876-6175 (VoIP)
888-289-2246 (Toll-Free)
India Numbers:
+91.11.51629431/2/3
We'd like to stress on the fact that this move has been carefully planned, and ONLY involves a 60 minute outage per server during this 2 hour window. Since our IP addresses will remain the same, and so do the servers, you as a customer will have to do NOTHING at your end to ensure your site is running after the move. It is infact a completely transparent process to our customers apart from the brief outage period.
You can also visit www.jodopulse.com, which is a temporary status page hosted off-network and would be available to throughout the outage with updates. It also has a live chat link which you can use to chat with us while our website is down.
Our full support team will be available during these times to answer your chat requests or phone calls. We thank our customers for their cooperation
