Site Studio Not Working

After 15 years we learned the hard way that having one host is dangerous in the Internet world as so many go out of business abruptly.
We have several h sphere hosting accounts and spread out our clients for safety.
Last summer microsoft made a change to their browser which caused problems with the javascript commands in SiteStudio, we sent you the hack, you installed it. It worked for a while.
We have several h sphere hosts and these issues are now industry wide. We now, for over a year, have to teach clients how to remove IE8 and reinstall IE7 if they want to use Site Studio. "So much fun"
Now the costs are starting to add up, hundreds of hours having to teach workarounds to clients this is getting silly and we need help. We called Parallels and were told every time that "They do not write or repair software!" they just sell it. If you post things into their forums you usually get nothing, a common complaint for Parallels.
Yet we find that Virtuozzo works fine for our VPS.
So anyway,
IE8: formatting buttons in rich text editor don't work. Save and exit now works.
Firefox: launch rich text editor button may or may not show up. Intermittent.
Next button to navigate thru editor pages does not work.
BOTH: add <BR>'s throughout in tables.
Moral of the story, Parallels is trying to force use of Site Builder. Some hosts are asking for $2 per user per month for Site Builder. which makes us out of line to compete with anyone such as Godaddy/Yahoo because they have really excellent editors for as low as $5 per month or less.
What are we going to do, we have hundreds of sites to migrate to roll all of them into Cpanel? Is h sphere dying, is Site Studio dying. Some hosts are calling it legacy?
 
Our clients have started to leave us back in Feb. 2010. Why should they pay us when they can easily move to one of the other superhosts and get everything included. The benefit of site studio was its versatility.
 
SiteStudio is in the latest version, but it is not updated.

SiteBuilder is included with the new version, but only to a limited number of users which we are evaluating how to utilize right now. SiteStudio is really outdated now, Hsphere itself has a nice update recently which we are still ironing through some bugs on, but will very soon be announcing some changes :)

I understand the frustrations with IE8, but in fact they(MS) unbroke IE making it standards compliant for the most part, I'd recommend instead of asking clients to use IE7, use FireFox, Opera, or Chrome that won't carry the IE name and try to have the 'fixes' for IE in place.

As far as the name 'legacy' even Parallels division for HELM, Sphera, Hsphere and other apps they bought are called 'legacy'.
 
Back
Top