Spamcop blocking mail5.myhsphere.biz daily (ticket FGX-20398-805)

Discussion in 'Email Support' started by tradenet, Nov 12, 2013.

  1. tradenet

    tradenet Perch

    For the last 4 days spamcop has been blocking server due to spam, I issue a ticket, support resolve it, by changing IP or by Spamcop delisting it after 9 hours ..a few hours later problem happens again. Someone is sending spam daily causing the server to be blacklisted and is doing that daily without Jodohost being able to trace and block them. I have at least 10 domains on mail5 and it is very bad for business when clients keep calling daily that they cannot send email. Sample ticket FGX-20398-805
  2. abhishek

    abhishek Administrator Staff Member

    We would like to update you that this problem is caused due to many compromised mailboxes. We daily block such mailboxes and notified to the respective client, but it happens very frequently.

    We request all customers to keep their network clean, set strong password for mailboxes and help us to prevent spam.

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