SQLyog + mysql3.g********.com?

Discussion in 'Database Support' started by Phurion, Jul 15, 2011.

  1. Phurion

    Phurion Perch

    Just dropped a domain/website from the Windows hosting side and recreated it on my Unix/PHP plan since the site is Joomla based, but the MySQL server listed in my new control panel doesn't seem to like me much. Can't even connect to it by IP address using SQLyog (which I could only 30 minutes ago while the database was on mysql2).

    Any issues at present?
  2. SachinK

    SachinK Perch

    We have made a Special IP address with port to access the Mysql3 server databases externally.

    Please raise a support ticket and mention your database name, we'll provide you that special ip address in ticket to access the database externally.
  3. Phurion

    Phurion Perch

    It's been so long since I've opened a ticket I'm not sure which system to use or my login.

    I definitely need to open one, because the site can't connect to the MySQL server after the move. I updated my configuration.php to point to the new server (mysql3 instead of mysql2), but I'm still getting

    "Database Error: Unable to connect to the database:Could not connect to MySQL"

    when I try to open the website.
  4. Stephen

    Stephen US Operations Staff Member


    you are on cluster2 so check this:

    Windows, Linux or Reseller Hosting Customers, with
    Date of Signup: After June 23rd, 2007, and
    Control Panel: https://cp.g********.com
    please email customersupport@jodohost.com for support

    from: http://www.jodohost.com/help.asp
  5. Phurion

    Phurion Perch

    Yeh, tried the links listed on the support page, but can't seem to remember my login. I'll have to send email later. About to head out for the day.

    Thanks for the response guys.
  6. Phurion

    Phurion Perch

    Email sent.

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