ssh setup with vps IP # not pinging

nti

Perch
I setup up new vps acct. The ip is not pinging. Time-out is.

Is vps dns zone required before ssh is possible? Will not login thru ssh.

IP number assigned via hsphere during vps setup...time-outs during ping effort...is the issue IP related?

All feedback invited and needed desperately.

thanks, nt
 
The VPS gateway has to be set manually, you will need to submit a ticket and request the gateway be set.
 
yes, IP is now pinging. however, can not log in thru ssh.

I am using secureCRT. SSH will not accept password.
However, with putty, i get the same password error.

are there specific guidelines or username / password restrictions?

Utilizing ssh2.

[email protected]

userpassword not being accepted. I have set up password in the vps control panel using same password for control panel and root.

all suggestions as to what I may be doing wrong or what is wrong greatly appreciated.

thank you, nt
 
Make sure you are using root as username ( because sometimes clients use their cp user name mistakenly to log in to their vps) .
 
thank, Vashishtha

That was the advise i needed. I was using the user-name instead of root.

seems to be working. thanks again, nt :)
 
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