SSL pages not accesible

Discussion in 'H-Sphere Reseller Hosting' started by BodybrilliantMike, Feb 29, 2004.

  1. Hi Yash,
    (ticket 5193)
    One of the problems we conquered last week was that pages accessed by https on one account, that I was notified of, were unavailable, but when viewed by http were fine. Support first suggested re installing the Geo trust certificate. I did that and it didnt work. Support then fixed and off we went. Note the certificate had been working fine since it was installed, but suddenly stopped. This was on the domain

    https has now stopped on the 2 accounts where I am using Dedicated IPs and SSL certificates. The same pages are available by http but not https

    The same deal with

    These sites are critical ones, and I dont know if there is a problem which may prove to be reoccuring.
  2. Yash

    Yash Bass

    Yes, this is a server-wide issue and I can guarantee you that we are working very hard on it... SSL is working perfectly in IIS6 native mode but as a result, session variables are being lost which we treat as a more serious issue. So we've decided to switch to IIS5 isolation mode and work on the SSL issue.

    I recommend you use the non-SSL version of your site then
  3. LegalAlien

    LegalAlien Perch

    Yash - what happened to our monster thread on the sessions expiring? Anyhow, I'm interested in your comment above.

    I know you are still working on the SSL issue, but from what you've just said, do I take it that there shouldn't be any sessions timeout issues since you have switched to IIS5? wisechoice is still holding up good (though I've seen a couple more drops today), but the other domains I have are still dropping sessions after seconds, rather than even minutes...
  4. brawney

    brawney Perch

  5. LegalAlien

    LegalAlien Perch

  6. Yash

    Yash Bass

    chris, I deleted that thread because the session problem was resolved and someone already opened a thread on the SSL issue
  7. LegalAlien

    LegalAlien Perch

    I understand.

    Do you have a response to the other point on my note (see two posts above)

    'but the other domains I have are still dropping sessions after seconds, rather than even minutes...'
  8. Yash

    Yash Bass

    I just tested one of your domain (not wisechoice) to 7 minutes and counting. Use sessiontest.asp
  9. LegalAlien

    LegalAlien Perch

    just passed 300 seconds or so the second time..

    tested a third time, both using sessiontest.asp and using the store and both sessions lasted less than 200 seconds.
  10. Yash

    Yash Bass

    Seems absolutely fine:
    Session found. Session age is now 983 seconds, please refresh this page to see the session counter

    Our administrator is working on Win4 on the SSL issue. He is restarting quite a few times..
  11. LegalAlien

    LegalAlien Perch

    Yash - I'm telling you it's hit and miss at BEST. Is the IIS restarting something that would expire the sessions?

    I just got sessions expired and a page saying 'Service unavailable'. But I've been losing sessions on these websites all day (with the exception of wisechoice) without this message.

    I promise you I've not spent half my day watching this for no reason - I have to say I'm pretty stressed at this moment at the potential sales both myself and my customers may be losing over this issue. Please test it again...?

    - my last test just now didn't make it to 10 seconds!!!!!!!
  12. LegalAlien

    LegalAlien Perch

    Now I'm really feeling it - I've just this second got a customer email from wisechoice. Quote:

    'Have been trying to shop and my cart keeps emptying. Way past my bedtime so I'll try another time.'

  13. Yash

    Yash Bass

    wisechoice is expiring too?
  14. LegalAlien

    LegalAlien Perch

    To be honest, most of my tests throughout the day have been good - lasting well over an hour, but there has been at least 5 or 6 instances of dropped sessions since you reported you had put it in it's 'own pool'.

    This customer has now reported this (as I say, just minutes ago). Assuming she's not lying, the answer is Yes.... ?(

    I'm not convinced this issue is over by a long way. In fact, even if you fix it, I'm going to spend days monitoring this. Especially when you see sales slip away like this.... The way I will truely tell that it's no longer an issue is when I see sales get back to normal. With Wise Choice, our sales are pretty consistent. Today they have been well down...
  15. Yash

    Yash Bass

    chris, check englishtherapy and wisechoiceuk now. Both should be working...
  16. LegalAlien

    LegalAlien Perch

    I'm checking - but I can't rely on one check, or even two or three.... How can I be sure that everything is OK when like I say - wisechoice has worked perfectly for the most part today? Even though those five or six dropped sessions are small in number - they are way too significant. Surely we can expect NO dropped sessions, right?

    What have you just done that might reassure me that anything has changed? Can you see what I'm getting at? If you found a problem, and fixed it, that's at least hopeful...

    - we've made it past 300 seconds...
  17. LegalAlien

    LegalAlien Perch

    kandp is still losing water like a sinking ship
  18. Yash

    Yash Bass

    I'm sure because I isolated both wisechoiceuk and englishtherapy. No way it can lose variables unless we restart IIS

    Regarding the SSL problem.. no one is ableto figure this one out. We have an experience microsoft certified administrator look into it and even he can figure it out. We'll probably resort to a IIS reinstall to fix it in the next 12 hours
  19. LegalAlien

    LegalAlien Perch

    You still think you can have this sorted within 12 hours? A really honest answer would be sincerely appreciated.
  20. Yash

    Yash Bass

    is it working now? those 2 domains...?
    I think kandp is working as well now..

    SSL will be fixed.. don't worry about that

    I think everything is working fine now on Win4 besides SSL

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