In attention:
Stephen
Billing Manager
Ticket ID: CEO-46088-834
Hello,
I recieved today 20 october 2014 an email from billing department regarding a massive traffic :
196.6 GB of traffic has been used this month out of 75 GB limit.
Login: [Login name is in the ticket]
I have investigated the situation and i found that all trafic is related to one account, [Account name is in the ticket]:
- on 19 october, the site was recorded with a traffic of 182 GB ( number from HSphere Traffic transfer report), in case that on other days of the month the average traffic is 110-120 MB per day.
- on AWStats and website log there are no records for 17, 18, 19 october 2014.
I see on the Jodo forum same issue.
http://support.jodohost.com/threads/massive-traffic-log-error.31948/
Please correct the error regarding the billing for this massive traffic log error.
Regards,
Gabriel
Stephen
Billing Manager
Ticket ID: CEO-46088-834
Hello,
I recieved today 20 october 2014 an email from billing department regarding a massive traffic :
196.6 GB of traffic has been used this month out of 75 GB limit.
Login: [Login name is in the ticket]
I have investigated the situation and i found that all trafic is related to one account, [Account name is in the ticket]:
- on 19 october, the site was recorded with a traffic of 182 GB ( number from HSphere Traffic transfer report), in case that on other days of the month the average traffic is 110-120 MB per day.
- on AWStats and website log there are no records for 17, 18, 19 october 2014.
I see on the Jodo forum same issue.
http://support.jodohost.com/threads/massive-traffic-log-error.31948/
Please correct the error regarding the billing for this massive traffic log error.
Regards,
Gabriel