Support is not Consistent - Please clarify!!
I am hosting 2 sites with 2 different accounts, first site has been up and running for about 3 months, I have shares SSL
on both since we could not use the existing SSL from Geotrust
on one of the site due to not having the private key???
My first site was working good for a while (that is the SSL),
i was able to see the site using https://www.mydomain.com and now it is not working.
The other site been with Jodohost for the last week or so, after a while we got the shared SSL working the way it suppose to with the help of the support team. I can see the site using both http and https.
I submitted a ticket for the SSL on the first site, I was told by the support team "As I see from your CP you have only shared SSL enabled. Now shared SSL works for the third level domai like *.m****here.biz. This is working as per you update for
https://mydomain.m****here.biz
You need a SSL certificate for running it on
https://www.mydomain.com/"
My question is Why the other site is working with a shared SSL? and why the first site was working for over 2 months with a shared SSL and now it is not working? I would like to get the answers to those question if possible, i feel like when something get updated on the server to accommodate something it effect something else since i did not change any setting for the non working site.
Amjad X(
I am hosting 2 sites with 2 different accounts, first site has been up and running for about 3 months, I have shares SSL
on both since we could not use the existing SSL from Geotrust
on one of the site due to not having the private key???
My first site was working good for a while (that is the SSL),
i was able to see the site using https://www.mydomain.com and now it is not working.
The other site been with Jodohost for the last week or so, after a while we got the shared SSL working the way it suppose to with the help of the support team. I can see the site using both http and https.
I submitted a ticket for the SSL on the first site, I was told by the support team "As I see from your CP you have only shared SSL enabled. Now shared SSL works for the third level domai like *.m****here.biz. This is working as per you update for
https://mydomain.m****here.biz
You need a SSL certificate for running it on
https://www.mydomain.com/"
My question is Why the other site is working with a shared SSL? and why the first site was working for over 2 months with a shared SSL and now it is not working? I would like to get the answers to those question if possible, i feel like when something get updated on the server to accommodate something it effect something else since i did not change any setting for the non working site.
Amjad X(