Support ticket

[WolfTrance]

Hello,

I am trying to login to get some help with my hosting site via a support ticket. However, it will not allow me to do so, it simply redirects me to another crazy page. Can someone please let me know what to do from here?

 

[Shubham]

We have moved on new support ticket system. You can open support ticket from https://billing.jodohost.com. You will need to do a one time registration here with your register mail address.
Please check the below support thread for details information :-
http://support.jodohost.com/threads...nd-maintenance-sat-9pm-cdt-sun-9am-cdt.42442/

 

[larckservices]

I had the same problem. Why couldn't support send out an email to current account holders?

 

[Stephen]

I had the same problem. Why couldn't support send out an email to current account holders?

We did, we sent out to every account holder. We also posted the notices here and on facebook. Simple matter is people ignore most of our mails, and don't check the forums or facebook for updates.
it was all sent back in JUNE. http://support.jodohost.com/threads...nd-maintenance-sat-9pm-cdt-sun-9am-cdt.42442/

The subject of the mailing was:
Important - New JodoHost support system is here this weekend

Sent on June 10th, 2016.