I can not believe the lack of support with Jodohost recently and I would advise everyone to be extremely careful. I have been a member since 2006 and have paid for reseller hosting since then. Therefore as such a long term client I believe I have a right to complain and request someone looks into the support staff attitude and time to resolve ticket requests as well as the potential problems when decisions are made to install new especially untested server software. In the beginning I was so pleased with Jodohost and the support was prompt, friendly and even beyond what they were required to do. However, I have see it go down hill since the to a level that in my opinion shows that the support staff really do not care how much inconvenience they cause and time wasted. Sometimes it is hard to make the support staff understand the problem even in simple terms as often they will post a reply request for further information without even attempting to look into the issue first. One of my clients even referred to some of the answers as "canned replies". I understand there may be some language difficulties having the support staff based in India but this should not effect the level of support. A simple ticket can take a long time to resolve if there has to be numerous replies with clarification needed. Then, if the support thread is more that a few posts it gets worse. Often the support staff do not read the previous tickets and I end up having to repeat myself in new replies referring back to previous posts. I cringe if a support ticket can not be answered within one or with posts as then I could be looking at days or more to get the issue resolved. I am not talking about errors with the code of our clients' sites but I am talking about server issues like application pool problems or web sites suddenly not preforming very well after upgrades etc. The latest issue is still ongoing and has taken over 3 months and as yet hasn't been resolved. It is not something that my client's or myself have done wrong but relates to some software installed on the servers after an upgrade that has disabled some functionality of the CMS used in several sites I maintain. I was not warned that this could cause problems and have not been given any practical solutions. I have posted this in the customer support forum http://support.jodohost.com/threads...opeless-support-and-the-ms-url-scanner.28111/. Again and again Jodohost is failing my clients. Now I have no alternative than to change hosting providers but to move many hosting accounts and web sites to another hosting company is not a simple task and all hosts know this. Your support MUST improve and I caution everyone to beware! We should be warned when if you install software that could potentially disable web sites and options provided if it happens. Three months and still not resolved when it was not our fault is disgusting! Shame on you Jodohost, shame!