Trouble creating 3rd level domains

Rossv1

Perch
I have a client who cannot create a third level domain (forums.theirsite.com). The resource 'Third level domain. (Mail Under Host Domain)' is included in the plan. Under plan Advanced Settings, I've set the max value for 3rd Level Domains to 12.

Every time we try to set up a domain with this plan we get this message:
"Failed to add new resource.
Resource disabled in this plan"

What am I missing???
 
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